Client Account Management Team - Onboarding & Reviews Analyst

Client Account Management Analyst – Client Account Management Team

The Client Account Management Team is responsible for the onboarding, ongoing maintenance, and periodic reviews of client accounts. As part of the Infrastructure Team reporting into the COO, the team plays a critical role in ensuring regulatory compliance and operational excellence.

Overview of Role

We are seeking a proactive and detail-oriented Analyst to join our team. This role will support the Account Opening and Periodic Review Teams in managing client lifecycle events, including changes in circumstances and ongoing screening. The role will also support in driving process efficiencies and expected to contribute to continuous improvement initiatives, regulatory remediation projects, and system enhancements that support a seamless client experience across the client lifecycle.

Key Responsibilities

• Review and approve documentation for client changes (e.g. directors, trustees, jurisdictions, beneficial owners), assessing associated risk factors
• Assess daily screening results, provide discounting rationale, and escalate cases to Compliance as needed
• Work directly within client teams to lead on client onboardings and periodic reviews
• Maintain accurate records to ensure a clear audit trail of all work completed

Operational Support

• Guide Client Teams on documentation requirements for client changes
• Ensure adherence to internal policies and regulatory standards
• Set an example in applying strict controls and consistency to prevent regulatory breaches
• Contribute to continuous improvement initiatives, regulatory remediation projects, and system enhancements that support a seamless client experience

Change & Project Management

• Support regulatory remediation exercises, process improvement initiatives, and system implementations
• Review and validate static data amendments to ensure compliance with internal and external obligations
• Identify and implement process efficiencies to enhance the client onboarding experience

Team Collaboration

• Support centralised regulatory projects and team-wide initiatives
• Manage and prioritise personal workload while assisting colleagues as needed
• Act as a key driver of change, contributing ideas to improve procedures and controls

Key Competencies

• Experience in Client Due Diligence within financial services; wealth management preferred
• Proactivity and desire to work within client facing teams, working at pace and with agility 
• Interest in operational efficiency
• Strong problem-solving skills and attention to detail
• Excellent communication, organisational, and time management skills
• Proficiency in Excel and Microsoft Office

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